FAQ

Welcome to our FAQ page! Here, you'll find answers to common questions about our flowers, cakes, and gifting services. If you need further assistance, feel free to contact us.

General Questions

What does your website specialize in?

Our website specializes in providing premium flowers for every occasion, which make up 90% of our offerings. We also sell cakes and other unique gifting ideas, comprising the remaining 10%.

Where do you deliver?

We cover all the areas of The State of Kuwait. Please use our delivery area checker on the homepage to confirm whether we service your location.

How can I contact customer support?

You can reach our customer support team via:

- Phone: +965 222080400

- Live Chat: Available on our website from 8 AM till 9 PM, Saturday till Thursday.

Flowers

What types of flowers do you offer?

We offer a wide variety of flowers, including roses, lilies, tulips, orchids, carnations, and more. Each bouquet is handcrafted to suit different occasions like birthdays, anniversaries, weddings, and condolences.

Can I customize a bouquet?

Yes! You can select from our pre-designed bouquets or customize your own by choosing the flowers, arrangement style, and packaging.

Are the flowers fresh?

Absolutely! We source our flowers directly from trusted growers and ensure they are fresh and long-lasting upon delivery.

Do you offer same-day flower delivery?

Yes, same-day delivery is available for orders placed before [specific cutoff time]. Orders placed after this time will be delivered the next day.

How do I care for the flowers once I receive them?

We provide a care guide with every order, which includes tips such as:

- Trim the stems at an angle.

- Use fresh water and the flower food provided.

- Keep the flowers away from direct sunlight and heat.

Cakes

What types of cakes do you offer?

We offer a variety of cakes, including classic chocolate, red velvet, black forest, fruit cakes, and specialty themed cakes. All cakes are made fresh to order.

Can I customize the cake design?

Yes! You can customize your cake’s flavor, size, and design. Contact our team to discuss your specific requirements.

Do you offer eggless cakes?

Yes, we offer eggless options for most of our cakes. Simply select the eggless option while placing your order.

Can I order flowers and a cake together?

Definitely! We offer convenient combos of flowers and cakes that are perfect for gifting.

Gifting Ideas

What other gifting options do you provide?

In addition to flowers and cakes, we offer:

- Chocolates

- Greeting cards

- Personalized gifts (e.g., mugs, cushions)

- Gift hampers

Can I send a message with my gift?

Yes, you can add a personalized message during checkout, and we’ll include it with your gift.

Do you provide corporate gifting services?

Yes, we specialize in corporate gifting for holidays, client appreciation, and employee recognition. Contact us for bulk orders and special discounts.

Ordering & Payment

How do I place an order?

Placing an order is simple:

1. Browse our products and select your desired items.

2. Add them to your cart.

3. Proceed to checkout and fill in the required details.

4. Make the payment and confirm your order.

What payment methods do you accept?

We accept:

- Credit/Debit Cards

- Net Banking

- Mobile Wallets

- Cash on Delivery (available in select areas)

Can I schedule a delivery for a specific date?

Yes, during checkout, you can select a preferred delivery date and time slot.

What if I need to cancel or modify my order?

You can cancel or modify your order up to [specific time] before the delivery date. Contact customer support to assist you with changes.

Delivery

How are the products packaged?

We ensure secure and elegant packaging to preserve freshness and presentation. Flowers are wrapped in premium materials, while cakes are delivered in sturdy boxes.

What are your delivery charges?

Delivery charges vary based on location and order value. Free delivery is available for orders above KWD 25.

What happens if the recipient is unavailable during delivery?

If the recipient is unavailable, our delivery agent will:

1. Attempt to contact them.

2. Leave the order with a neighbor or at a secure location (with your consent).

3. Reschedule delivery (additional charges may apply).

Returns & Refunds

What is your return policy?

Due to the perishable nature of our products, we do not accept returns. However, if there’s an issue with your order, please contact us within 24 hours for resolution.

Do you offer refunds?

Refunds are issued in cases of:

- Delivery delays caused by our team.

- Damaged or incorrect items delivered.

Refunds will be processed within 7 working days.

We’re here to make your gifting experience smooth and memorable. If you have additional questions, don’t hesitate to reach out!