Terms & conditions

Welcome to FloraGrande.com! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.

General Information

Website Ownership

This website is owned and operated by FloraGrande, located at Sabah Al Salem, Kuwait. Throughout the site, the terms “we,” “us,” and “our” refer to FloraGrande.

Amendments

We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting. It is your responsibility to review this page periodically for updates.

Eligibility

Age Restriction

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website.

Account Registration

When creating an account, you must provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials.

Products and Services

Product Availability

All products and services are subject to availability. We reserve the right to limit quantities, discontinue products, or change pricing without notice.

Product Images and Descriptions

While we strive to ensure the accuracy of product descriptions and images, slight variations may occur due to differences in display settings or natural variations in products such as flowers.

Orders and Payments

Placing an Order

By placing an order, you agree to purchase the products and services listed in your order summary. Orders are subject to acceptance and availability.

Payment Methods

We accept the following payment methods:

- Credit/Debit Cards

- Net Banking

- Mobile Wallets

- Cash on Delivery (where available)

Order Confirmation

You will receive an order confirmation email upon successful payment. If you do not receive this email, please contact our customer support.

Pricing Errors

In the event of a pricing error, we reserve the right to cancel the order and refund any amounts paid.

Delivery

Delivery Areas

We deliver to select locations. Please use the delivery area checker on our website to confirm if your address is serviceable.

Delivery Times

Delivery times are estimates and may vary due to unforeseen circumstances. Same-day delivery is available for orders placed before the specified cutoff time.

Failed Deliveries

If the recipient is unavailable at the time of delivery:

- We may leave the order with a neighbor or at a secure location (with your consent).

- Reschedule delivery options may be available for an additional fee.

Delivery Charges

Delivery charges are calculated at checkout based on location and order value. Free delivery may be offered for orders above a specified amount.

Returns, Refunds, and Cancellations

Returns Policy

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 24 hours.

Refund Policy

Refunds are issued in the following cases:

- Damaged or incorrect items delivered.

- Non-delivery due to issues on our end.

Refunds will be processed within 7 working days.

Order Cancellations

You may cancel your order up to 1 hour before the delivery date. A cancellation fee may apply.

Intellectual Property

Ownership

All content on this website, including text, images, graphics, and logos, is the property of FloraGrande or its content suppliers and is protected by intellectual property laws.

Restrictions

You may not reproduce, distribute, or exploit any part of the website content without prior written consent from us.

Limitation of Liability

General Disclaimer

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services.

Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or technical issues.

Privacy Policy

Your use of this website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of The State of Kuwait. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in The State of Kuwait.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

- Email: info@floragrande.com

- Phone: +965 22280400

Thank you for choosing FloraGrande.com for your gifting needs!