Privacy Policy

FloraGrande.com is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you share with us when using our website and services.

Information We Collect

Personal Information

We may collect the following personal information when you interact with our website or services:

- Name

- Email address

- Phone number

- Billing and shipping address

- Payment details (processed securely by third-party payment processors)

Non-Personal Information

We also collect non-personal information, including:

- IP address

- Browser type and version

- Device type

- Pages visited and time spent on the website

- Cookies and similar tracking technologies

Information from Third Parties

We may receive additional information about you from:

- Social media platforms (if you interact with us via those channels)

- Payment processors

- Public databases

How We Use Your Information

We use the collected information for the following purposes:

To Provide and Improve Our Services

- Process your orders and payments

- Deliver your products and services

- Respond to customer inquiries and support requests

Marketing and Communication

- Send promotional offers, newsletters, and updates (you can opt out at any time)

- Notify you of changes to our policies or services

Analytics and Personalization

- Analyze user behavior to improve website functionality and content

- Personalize your shopping experience

Legal Compliance

- Comply with legal obligations

- Prevent fraudulent or unauthorized transactions

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

Service Providers

We may share your information with third-party vendors and service providers who assist us with:

- Payment processing

- Delivery and logistics

- Marketing and analytics

- IT support and maintenance

Legal Obligations

We may disclose your information if required by law or in response to valid legal requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience. We use cookies to:

- Remember your preferences

- Track website performance

- Enable certain website functionalities

Types of Cookies We Use

- Essential Cookies: Necessary for website functionality.

- Performance Cookies: Help us analyze site usage.

- Marketing Cookies: Deliver targeted advertisements.

Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your user experience.

Data Security

How We Protect Your Information

We implement industry-standard measures to safeguard your data, including:

- SSL encryption for secure data transmission

- Firewalls and intrusion detection systems

- Restricted access to sensitive data

Your Responsibility

You are responsible for maintaining the confidentiality of your account login credentials.

Your Rights

Access and Correction

You have the right to:

- Access the personal data we hold about you

- Request corrections to inaccurate or incomplete information

Data Portability and Deletion

You can request:

- A copy of your data in a machine-readable format

- Deletion of your personal data, subject to legal or contractual obligations

Marketing Preferences

You can opt out of marketing communications by:

- Clicking the “Unsubscribe” link in emails

- Adjusting your account settings

Data Retention

We retain your personal information for as long as necessary to:

- Fulfill the purposes outlined in this Privacy Policy

- Comply with legal obligations

- Resolve disputes

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Please review it regularly to stay informed.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:
- Email: info@floragrande.com
- Phone: +965 22280400
- Address: Sabah Al Salem, Kuwait

Thank you for trusting FloraGrande.com with your personal information. Your privacy is our priority.